We’ll need to see some things when finalising your loan. This can sometimes be done prior to your branch visit using Open Banking and our document upload portal. If you’re unsure what documents you need to provide, please reach out to your account manager, and they will be happy to help.

After arranging your branch visit, a meeting with your account manager should take approximately 60 minutes. In most cases, we'll be able to confirm your loan details and arrange the payout of funds into your account.

In most cases, we like to meet in person so we can clearly explain all the finer details of your loan and allow our customers to ask any questions. To ensure each loan is appropriate for all our customers, we like to have an open conversation. This is one of the reasons that allows us to lend to customers whom other lenders may have turned away.

If you begin your loan application online, you may be given conditional approval for a loan prior to being referred to one of our branches. This means that based on the information you have provided online and the checks we have made so far, we can progress to the next stage of your application. However, we still need to do more checks before we can fully approve your application.

Conditional approval is mostly based on information that we obtain from credit reference agencies. The final stages of your loan application will also include an affordability assessment which is designed to check that you have enough disposable income to afford all the monthly loan repayments. To do this, we will ask your permission to access your bank statement information electronically using your bank's 'Open Banking' service. If this isn't possible, we will ask for your recent bank statements in paper form. We use these and other information you provide, such as details of your rent or mortgage payments, to build a picture of your regular monthly income and expenses.

Our Pre-contract Credit Information documents and the Loan Agreements show two percentages:

• the rate of interest – e.g., 71.3%; and
• the Annual Percentage Rate of Charge (APR) – e.g., 99.9%.

You may wonder what the difference is.

The percentages shown above are from our Representative Example. Depending on your circumstances, your loan may have different values. However, the APR will always be the higher of the two figures.